When Your Integrity Crashes Into Your Ego: A Lesson in Revolutionary Positivity

I’m going to share something embarrassing because the lesson is worth the cringe.

Several years back, I was leading a business unit that was absolutely crushing it. It was growing sixteen times faster than any previous unit in company history. It improved Net Promoter Score (NPS) and helped other divisions hit their numbers by increasing their Net Retention Rates. The math was irrefutable.

Yet somehow, we became a political piñata. Some executives questioned the data. Peers cherry-picked our results to make them seem less impressive. People who didn’t know my technical background attacked my technical competence. They criticized my vision. At the same time, they tried to absorb parts of our product into their portfolios.

Here’s where it gets ugly: I got swept up in the negativity. Started talking shit in backchannels. Being snarky. Acting like the very people I was frustrated with. Then, through my own stupidity, one of those backchannel conversations went public. The worst part? My snark was aimed at someone who hadn’t even done anything wrong. I was venting sideways.

The hypocrisy hit me like a stink I couldn’t wash off. There I was, compromising my integrity while complaining about others’ lack of integrity.

I wasn’t maintaining my form. I was fracturing under pressure, becoming someone I didn’t recognize. I was already feeling terrible, and then my leader delayed a promotion I’d been promised. But it wasn’t losing the promotion that hurt. To be honest, that actually made me feel a little better since it was establishing a cultural boundary. It was the realization that I’d violated my core values, and my actions hurt others. That pain hit deeper than any career setback. Still does when I think about it.

During this transformation—while rebuilding my integrity—I found this Epictetus quote that became something I would refer to often:

“If you are ever tempted to look for outside approval, realize that you have compromised your integrity. If you need a witness, be your own.”

Most people think integrity means obeying a moral code. But the word comes from the Latin integer—whole, complete, untouched. It’s about maintaining your form under stress, much like we discuss structural integrity in engineering. Yes, it’s also about behaving morally as we know it today. However, there’s this lovely aspect of the word that is about authenticity and honoring your values. Being your whole self. I had allowed the disapproval and behaviors of others to compromise my integrity. To be clear, this is not an excuse for my behavior. That was entirely on me. But it helped me understand the absurdity of my behavior and get to the root cause.

Another helpful phrase came from my leader at that time. He said, “What people say about you behind your back is none of your business.” This guy has an incredible ability to elevate himself above the nonsense. I learned a lot from him.

I started coaching myself and my team on what I called ‘polite, positive, persistent pressure.’ When someone questioned third-party data in a meeting—objective numbers from an independent source—we didn’t get defensive. We’d say ‘Let’s dig into those numbers together.’ When denigration reached our ears: ‘That’s none of my business.’ Present solutions, not problems. Share credit, own failures. Show up prepared, stay relentlessly positive.

Here’s the thing about cynicism—it metastasizes like cancer. It’s toxic and justifies mediocrity and inaction. Sometimes, you’re not in a position to affect change. You must not allow this to drag you into the morass of negativity. And in these situations: Remaining positive in the face of overwhelming negativity isn’t weakness. It’s rebellion.

It’s punk rock in a polo shirt.

Growing up on a farm taught me this: When operating heavy machinery, you have three options. You can run it, you can trust the operator, or you can get the hell out of the way. Standing around complaining achieves nothing useful, but it could well get you maimed.

Business is the same. You can’t control the cynics. You can only model something better. And when that fails? Avoid their machinery. They’ll crash it on their own schedule, and you don’t want to be nearby when they do.

Our unit kept growing. The cynics kept talking. But here’s what I noticed: Positive teams ship. Cynical teams bitch.

I’m not naturally someone who seeks praise—it actually makes me uncomfortable. But I care deeply about the mission. When negativity threatens the mission, that’s when integrity demands we do something different.

And sometimes, the most revolutionary act is simply refusing to join the mob or trying to fight the mob.

Choosing positivity isn’t about being soft. It’s about being effective. It’s about maintaining your structural integrity when others are fracturing. It’s about being your own witness when the gallery is full of critics.

In our current climate—whether in business, politics, or culture—cynicism feels like the smart play. But cynicism is just fear dressed up as intelligence.

The real punk move? Building something extraordinary while others are busy tearing things down.

Be your own witness. Maintain your integrity. And when the negativity comes—because it always does—remember that your polite, positive persistence isn’t just personal development.

It’s revolution.

Making AI Work: From Innovation to Implementation

In this illuminating episode of AI Confidential, I had the pleasure of hosting Will Grannis, CTO and VP at Google Cloud, for a deep dive into what it really takes to make AI work in complex enterprise environments. Watch the full episode on YouTube →

Beyond the AI Hype

One of Will’s most powerful insights resonated throughout our conversation: “AI isn’t a product—it’s a variety of methods and capabilities to supercharge apps, services and experiences.” This mindset shift is crucial because, as Will emphasizes, “AI needs scaffolding to yield value, a definitive use case/customer scenario to design well, and a clear, meaningful objective to evaluate performance.”

Real-World Impact

Our discussion brought this philosophy to life through compelling examples like Wendy’s implementation of AI in their ordering systems. What made this case particularly fascinating wasn’t just the technology, but how it was grounded in enterprise truth and proprietary knowledge. Will explained how combining Google AI capabilities with enterprise-specific data creates AI systems that deliver real value.

The Platform Engineering Imperative

A crucial theme emerged around what Will calls “platform engineering for AI.” As he puts it, this “will ultimately make the difference between being able to deploy confidently or being stranded in proofs of concept.” The focus here is comprehensive: security, reliability, efficiency, and building trust in the technology, people, and processes that accelerate adoption and returns.

Building Trust Through Control

We explored how Google Cloud’s Vertex AI platform addresses one of the biggest challenges in enterprise AI adoption: trust. The platform offers customizable controls that allow organizations to:

  • Filter and customize AI outputs for specific needs
  • Maintain data security and sovereignty
  • Ensure regulatory compliance
  • Enable rapid experimentation in safe environments

The Path to Production

What struck me most was Will’s pragmatic approach to AI implementation. Success isn’t just about having cutting-edge technology—it’s about:

  • Creating secure runtime operations
  • Implementing proper data segregation
  • Enabling rapid experimentation
  • Maintaining constant optimization
  • Building trust through transparency and control

Looking Ahead

The future of AI in enterprise settings isn’t about replacing existing systems wholesale—it’s about strategic enhancement and thoughtful integration. As Will shared, the most successful implementations come from organizations that approach AI as a capability to be carefully woven into their existing operations, not as a magic solution to be dropped in.


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As organizations build out their AI infrastructure, how are you ensuring the security and privacy of your sensitive data throughout the AI pipeline? Share your approach in the comments below.

Cooke Career Snapshot: Key Lessons from Aaron Fulkerson’s Career Journey

This article was written for the Jack Kent Cooke Foundation and originally published on the Cooke Alumni Blog.

2002 Undergraduate Transfer Scholar, University of North Carolina at Chapel Hill

My career path has been a winding road filled with learning, growth, and unexpected turns. I’m proud to say that I am a first-generation college graduate and part of the inaugural cohort of the Cooke Transfer Scholars and in 2004 I received my BS in Applied Math Computer Science from UNC-Chapel Hill. My path started at Microsoft, where I worked briefly in Research, which led to co-founding a software company (MindTouch), eventually joining a 22,000-person company (ServiceNow), and currently leading another startup (Opaque Systems). Along the way, I’ve gathered valuable lessons that I hope will inspire and guide you in your own career. 

The Beginning: Microsoft 

My career began at Microsoft, which was a remarkable experience. I worked with brilliant people on Research that informed some of the foundational Cloud technologies used today. We had access to resources that fueled my passion for technology. This period taught me the importance of kindness in the workplace. Kindness isn’t just about being nice; it’s about genuinely caring for others and their success. By being kind, you build relationships that can last a lifetime, and these relationships are invaluable in your career. While I worked at Microsoft for less than a year, I still have many friendships from that time that are meaningful to me twenty years later. 

Lesson One: Operate with Kindness 

Kindness has always been a core value for me. It makes life more fulfilling and opens doors professionally. Twenty years of professional experience have taught me that relationships and helping others bring me the most fulfillment and joy. Also, as a side effect, being kind enables you to develop more relationships and creates a supportive network throughout your career. 

Entrepreneurship: Founding MindTouch 

I’ve always been comfortable taking risks and betting on myself. I developed this skill early because my circumstances afforded me few opportunities.  I learned to “do it myself” and figure it out through trial and error, embodying the attitude common in punk culture that emerges when you’ve got nothing to lose. In 2005, I co-founded MindTouch with a friend from Microsoft. What started as an open-source project quickly gained traction, becoming one of the world’s most popular open-source software projects within two years; today, this software still serves hundreds of millions of users (an example can be found atLibreTexts). Leading MindTouch was incredibly fulfilling. We built a product that empowered people to share knowledge and collaborate more effectively. Not only was MindTouch helping people who used the software, it also launched and advanced the careers of hundreds of MindTouchers who worked for the company. 

Lesson Two: Be Proactive and Drive 

Most people talk about their dreams and goals, but very few start them and even fewer stay committed to putting in the hard work to achieve their goals. It’s essential to be proactive. Don’t make excuses—take action. Be punk, be bold, and learn by trial and error. I’ve taken inspiration from the concept of Zanshin, which I learned about in the book “Zen in the Art of Archery.” It’s about being fully aware and committed to your actions. Be present in all aspects of your work, always strive to improve and develop your craft. 

Transformative Leadership: Growing ServiceNow 

After leaving MindTouch, which we sold to a larger company, I joined ServiceNow. At MindTouch, our business was in the tens of millions, and then I joined ServiceNow, where I was helping to run businesses that contributed billions to the company. After helping to triple the revenue of one business, I then led the creation of a new business and product line. This product became the fastest-growing in the company’s history. However, the journey was challenging. Some people resisted the new business unit because it disrupted existing structures and change can be uncomfortable but it’s the only way to grow. Despite the resistance, we stayed focused on our vision and values, which ultimately led to our success. 

 Lesson Three: Be Enthusiastically Interested in Others 

Understanding what others care about and what motivates them is essential. This attitude, born from a genuine interest in helping others, has helped me build authentic relationships with colleagues and customers. It’s not just about business; it’s about creating meaningful connections. Caring to understand the customer and internal stakeholders allowed me to navigate the political landscape authentically and develop trust. 

 Lesson Four: Be Determined 

Achieving your objectives requires not letting setbacks or failures discourage you. My time at ServiceNow was filled with numerous challenges and resistance, but staying determined helped us push through. We remained focused on our customers, vision, and values, ultimately creating products that significantly improved the industry, accelerated the careers of hundreds, probably thousands, and added billions to ServiceNow market cap. 

Leading the Future of AI: Joining Opaque Systems 

Now, as CEO of Opaque Systems, I am at the forefront of AI innovation. Opaque Systems is dedicated to accelerating AI adoption by ensuring data privacy, security, and sovereignty. Several world-renowned researchers launched the company from a famous computer science lab at UC Berkeley (RISElab). My role as CEO combines my passion for technology with my commitment to ethical technology adoption. Here we are tackling the trust crisis in AI with confidential data, ensuring AI can advance without compromising privacy. 

As CEO of an early-stage software company, I am mostly focused on our “product-market-fit.” This means I’m spending most of my time speaking with current customers, prospective customers, and partners to determine the optimal go-to-market and product strategies. Go-to-market is a fancy way of saying that we’re figuring out the best customers to focus on and how to communicate the benefits of the technology to as narrow an audience as possible. By remaining focused we will grow the business more quickly than be being diffused across many potential buyers and use cases. The go-to-market strategy informs the product strategy, which is another fancy way of saying features we should focus on and how to design the user experience. On any given day, I spend most of my time in Zoom meetings with Chief Information Officers, Chief Technology Officers, Chief Data Officers, and Chief Information Security Officers of enterprise-scale companies in the Financial Services, High Tech, Government, and Manufacturing industries. When I’m not doing this, I’m helping to recruit new talent to the Opaque team.  

 Lesson Five: Have a Bold Vision and Be Disciplined 

Having a bold vision is essential, but you must also follow the order of operations to achieve it. Just like in arithmetic, where you solve problems in a specific sequence (parentheses first, then exponents, followed by multiplication and division, and finally addition and subtraction) achieving your goals requires a similar approach. Furthermore, being successful at anything requires practice and repetition. Focus on the first steps and consistently do the tedious work daily. Discipline and a willingness to focus on the work that matters, even if it’s not the most fun, are crucial. 

Reflecting on my Journey 

Looking back, each step in my career has taught me something valuable and have shaped who I am today. I encourage you to embrace kindness, be proactive, take an enthusiastic interest in others, stay determined, and have a bold vision while staying disciplined to do the tedious work. 

I hope my story offers guidance and inspiration to other scholars, college students, and young professionals reading this. Remember that success isn’t just about reaching your goals; it’s about how you get there and the relationships you build along the way. Be kind, proactive, and curious about others; always maintain sight of your vision. Your journey is unique, and I’m excited to see where it takes you. Please contact me on LinkedIn directly with your stories, especially if this was helpful, and let me know if I can be helpful to you in your journey.