
In this illuminating episode of AI Confidential, I had the pleasure of hosting Will Grannis, CTO and VP at Google Cloud, for a deep dive into what it really takes to make AI work in complex enterprise environments. Watch the full episode on YouTube →
Beyond the AI Hype
One of Will’s most powerful insights resonated throughout our conversation: “AI isn’t a product—it’s a variety of methods and capabilities to supercharge apps, services and experiences.” This mindset shift is crucial because, as Will emphasizes, “AI needs scaffolding to yield value, a definitive use case/customer scenario to design well, and a clear, meaningful objective to evaluate performance.”
Real-World Impact
Our discussion brought this philosophy to life through compelling examples like Wendy’s implementation of AI in their ordering systems. What made this case particularly fascinating wasn’t just the technology, but how it was grounded in enterprise truth and proprietary knowledge. Will explained how combining Google AI capabilities with enterprise-specific data creates AI systems that deliver real value.
The Platform Engineering Imperative
A crucial theme emerged around what Will calls “platform engineering for AI.” As he puts it, this “will ultimately make the difference between being able to deploy confidently or being stranded in proofs of concept.” The focus here is comprehensive: security, reliability, efficiency, and building trust in the technology, people, and processes that accelerate adoption and returns.
Building Trust Through Control
We explored how Google Cloud’s Vertex AI platform addresses one of the biggest challenges in enterprise AI adoption: trust. The platform offers customizable controls that allow organizations to:
- Filter and customize AI outputs for specific needs
- Maintain data security and sovereignty
- Ensure regulatory compliance
- Enable rapid experimentation in safe environments
The Path to Production
What struck me most was Will’s pragmatic approach to AI implementation. Success isn’t just about having cutting-edge technology—it’s about:
- Creating secure runtime operations
- Implementing proper data segregation
- Enabling rapid experimentation
- Maintaining constant optimization
- Building trust through transparency and control
Looking Ahead
The future of AI in enterprise settings isn’t about replacing existing systems wholesale—it’s about strategic enhancement and thoughtful integration. As Will shared, the most successful implementations come from organizations that approach AI as a capability to be carefully woven into their existing operations, not as a magic solution to be dropped in.
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As organizations build out their AI infrastructure, how are you ensuring the security and privacy of your sensitive data throughout the AI pipeline? Share your approach in the comments below.